Returns and Refunds

Please follow the following procedures for a refund or replacement product:

At, we strive to ensure that our HouseLabels brand products are of the highest quality and that your order arrives on-time and intact. You may return unopened items within 30 days of delivery for either (i) a full refund (excluding expedited shipping and handling charges) or (ii) a replacement product free of charge, if you should encounter any problem with your order, or are unsatisfied for any reason. We'll also pay the return shipping costs if the return is a result of our error. If you elect for a refund, it will be issued to your original form of payment.

  1. Use the form on the Contact Us page to provide a brief description of the problem, including your Order Number.
  2. Our Customer Service department will issue you a Return Authorization (RA) number and send you shipping instructions for the package that you wish to return.
  3. Return the product to the following address:
    2850 North Pulaski Road
    Unit 12
    Chicago, IL 60641 

Once we receive the package, we will immediately issue your refund or ship your replacement product.